I started working with another Airbnb host but I was frustrated by her lack of detail, poor communication and meagre guest focus.
After my first meeting with Matt, I could immediately tell that he was nothing like the previous host I was working with. Matt places the guest at the heart of everything he does. He has templates and lists for everything. My wife and I found his "purchase lists" to be indispensable. In just a few short hours we had everything we needed to make guests feel welcome and right at home - without breaking the bank.
Selecting guests that wouldn't ruin our apartment was a huge concern for us. We also live above the apartment so we did not want any guests who would disrupt us. Using Matt's approach we can happily say that in nearly two years we have not had a guest who has done either.
I am appreciative of Matt for his system, templates and lists. With them we've been able to dramatically reduce the amount of time we spend working on our Airbnb.
"Using Matt's approach, we have been able to dramatically reduce the amount of time we spend managing our Airbnb."
Sholom's listing, Fall 2016
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In my Ultimate Guide to Avoiding the Worst Guests, I share my technique for handling potential problem guests. The trick is getting them to avoid your listing and/or cancel their request.
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Don't let another busy season slip away. Learn the best kept Airbnb secrets from a host in the top 1%.
Learn how to avoid the worst guests and appeal to the best ones. Download the Ultimate Guide to Avoiding the Worst Guests.
I share my best practices, proven strategies and the best kept secrets of Airbnb Superhosts. You'll get the experience of over 2500 guests so you can avoid problem guests and earn more!